Thank you for purchasing digital email templates from Mail Sign Desk. Please read this Refund Policy carefully before making a purchase.

1. Digital Products – No Returns

Because our email templates are digital products delivered instantly by download or email, all sales are final once the product is delivered or access is granted. We do not offer returns, exchanges, or refunds after the purchase is completed, as digital files cannot be physically returned.

2. When Refunds May Be Considered

We may consider issuing a refund only in the following exceptional cases (and at our discretion):

• Non-delivery / access issue: If you did not receive the download link or access email due to a technical error, contact us within [X days] of purchase so we can resend or fix the issue.
• Duplicate payment: If you were charged more than once for the same product, notify us with proof so we can correct it.
• Product not as described: If the delivered template materially differs from what was advertised, email us within [X days] with evidence of the issue.

3. What Refunds Do NOT Cover

Refunds will not be provided for:

• Change of mind or buyer’s remorse
• Accidental purchases
• Dissatisfaction when the product matches its description
• Incompatibility with your devices or software, if requirements were clearly stated before purchase
• Templates that have already been downloaded, opened, accessed, or used in any substantial way

4. How to Request a Refund

To request any review, please email us at:

support@mailsigndesk.com

Include:

• Order number
• Email used for purchase
• Product name
• Description and screenshots of the issue (if applicable)

We aim to respond within 72 business hours.

5. Processing Time

If a refund is approved, it will be processed to your original payment method within [X business days]. Processing times may vary depending on banks or payment services.